Returns Policy

RETURN POLICY

Customers who received product(s) which largly differ from the discription, have a manufacturing fault or recieve the incorrect item are entitled to a full refund
Items must be returned within 14 days of purchase
All returns will automatically be issued with a refund once the item has been recieved back and has been checked
We don't offer refunds for change of mind or incorrect sizing
Please take due care when trying on any product(s)

 

CONDITION OF RETURN

All product(s) must be returned:

• unworn and unwashed
• with all original tags still attached
• not smell of perfume, deodorant or washing powder
• not be an unreturnable item

All shoes must be returned:

• in original shoebox (if received with shoebox)
• unworn with clean sole

 

EXCHANGES

Unfortunately, we do not accept exchanges at this time.

 

WHAT CANNOT BE RETURNED

For hygienic reasons, the following cannot be returned:

• swimwear

All SALE items CANNOT be returned unless due to a fault. If you have any issues please contact us through our Contact Us form.

HOW DO I MAKE A RETURN?

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Please contact us before making a return

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Return product(s) will be assessed and we will notify you if your return has been accepted. Unreturnable items and/or returned items which do not satisfy the above Conditions of Return will not be accepted and will be returned to the customer.
REFUNDS & PROCESSING

Returns are generally processed within 3 business days of receiving your return
Please allow 3 to 5 business days for us to process refunds.

 

Shipping Information

Generally, orders placed before 2.00pm AEDT each business day are packed and sent the same day providing the payment has cleared with Paypal.

Please allow up to 48 hours for your orders to be dispatched during sale periods. We apologise for the inconvenience!

If you have not received your items within 4 business days of making your order please email us with your order number.

In most cases this means that an attempted delivery has occurred and that your parcel is waiting for you at your nearest post office for collection.

 

Frequently Asked Questions

Do you have a physical store?

Yes we do! 75 Bridge Street East Benalla VIC, 3672.

Can I pick up my items from in store if I buy online?

Yes, although you will still be charged shipping on orders under $100. The shipping amount will then be refunded back to you once you have picked up your item/s instore. 

Shipping - Australia 

All purchases over $100 are shipped from Benalla, VIC with Australia Post at no additional charge. Orders under $100 (not including use of promo code) incure a $15 shipping cost.

DUE TO THE CURRENT SITUATION WITH THE COVID-19, WE WILL SHIP YOUR ITEM OUT ON THE DAY OF PURCHASE IF PURCHASE IS MADE BEFORE 3PM (MONDAY - FRIDAY)

*Please note: For Western Australia and rural areas, shipping should take 2-7 business days (POSSIBLY LONGER DUE TO COVID-19) . We pack your parcel super-fast, but Australia Post can sometimes experience delays in WA and rural areas of QLD. This doesn't happen very often but we just want to give you a heads up! We entrust Australia Post with your parcel and do everything we can to make sure it gets to you on time - but any delays they experience are, unfortunately, out of our hands.

When we send out your order, you will receive an email notification with your tracking number. You can track your item using the code through AUSPOST. If for some reason your tracking number does not work after a reasonable amount of time for AUSPOST to process your order please contact us through our contact us form. 

Please note that we aim to dispatch orders within 24 hours, with the exception of sale periods, where this may take up to 48 hours. Estimated delivery times are to be used as a guide only. We do not take into account possible delays caused by payment authorisation. We accept no responsibility for any loss or damage to goods occurring in transit.

Shipping - International 

Sorry, we currently do not ship internationally.

Promo Codes

Promo codes may only be used with any full priced items. All sale items will have already been marked down. Please check back to the FAQ section to find out about current promo codes. Please check our Facebook page for current promo codes.

 

Size Guide

These sizing charts are based on Standard Australian Sizing and are only a guide. Depending on individual factors of each product and different body shapes your size may vary. If a product does run small when fit tested by our model, this will be stated in the product description.

WOMENS' MEASUREMENTS
6-8	8-10	10-12	12-14	14-16
XS	S	M	L	XL

AUS	6	8	10	12	14	16
BUST	31.9"	33.9	35.8"	37.8"	39.8"	41.8"
	81cm	86cm	91cm	96cm	101cm	106cm
WAIST	24"	26"	28"	29.9"	31.9"	33.8"
	61cm	66cm	71cm	76cm	81cm	86cm
HIP	33.9"	35.8"	37.8"	39.8"	41.7"	43.8"
	86cm	91cm	96cm	101cm	106cm	111cm

MENS' MEASUREMENTS
	S	M	L	XL	XXL
CHEST	38"	40"	42"	44"	46"
	97cm	102cm	107cm	112cm	117cm
NECK	15.5"	16"	16.5"	17"	17.5"
	39cm	41cm	42cm	43cm	44cm
WAIST	30"	32"	34"	36"	38"
	76cm	81cm	86cm	91cm	96cm

Shoes For Men
AUS & UK	6	6.5	7	7.5	8	8.5	9	9.5	10	10.5	11	11.5	12	12.5	13
USA	7	7.5	8	8.5	9	9.5	10	10.5	11	11.5	12	12.5	13	13.5	14

Shoes For Women
AUS	5	5.5	6	6.5	7	7.5	8	8.5	9	9.5	10
UK	3	3.5	4	4.5	5	5.5	6	6.5	7	7.5	8
USA	6	6.5	7	7.5	8	8.5	8	8.5	10	10.5	11